DiveXsite Brisbane Scuba Diving

Diver Policy :

All divers are required to provide:

• A recognized dive certification card prior to participating in any diving activities with DiveXsite.
• All divers must carry a dive knife, whistle and “SAFETY SAUSAGE” on every dive.
• All night divers must have their own torch and glow stick.
• With your safety in mind, it is the responsibility of the Dive staff to choose the most suitable sites for all dives.
• The dive staff at their discretion may stop a participant from diving.
• There is no alcohol allowed while diving. If a diver turns up smelling of alcohol or seems to be under the influence of alcohol or drugs they will /may be asked to leave the area and no refunds will be given.

Privacy Policy:

The new Privacy Act within Australia governs the way organizations hold and handle personal information. DiveXsite respects your privacy and is committed to protecting your personal information, all reasonable efforts and precautions have been taken to ensure the content remains confidential.

We do not collect names or personal details of any visitor to this website, except in circumstances in which the visitor had intended. We would like to ensure our customers that any data collected during the payment process and during the course of email communications will not be used other than for the intended purpose.

DiveXsite will not disclose any details pertaining to any user unless such disclosure is ordered by a law enforcing, government or legal authority.

Deposit and Balances:

DiveXsite is proud of its award winning reputation in offering exciting dive trips and well organized courses.

We work with our boat operators, travel agents, schools and public pools to provide the best value possible. However, to give you the best possible pricing, restrictions are imposed on us by our vendors.

Because of these restrictions the following policies apply to all trip and course reservations made through DiveXsite. Please note; some specific trips may be subject to additional refund/cancellation restrictions in addition to those detailed here.

1. Bookings made by telephone or email require a 20% deposit to secure your booking. Full payment must be made no less than 8 days prior to the trip date to secure your booking.
2. For Liveaboard trips a deposit of $150 per person is required at time of booking. Final Payment is required 8 days before departure. Failure to comply will result in trip cancellation and forfeit of deposit.
3. For Day Trips or Weekend Trips a deposit of $ 100 per person is required. Final Payment is required 5 days before departure. Failure to comply may result in trip cancellation and forfeit of deposit.
4. For Dive Courses a deposit of $150 per person is required to secure a booking. Final Payment is required before the end of the course. Failure to comply will result in non certification and forfeit of deposit.
5. All Deposits are only held for six months. Failure to complete your Course/Trip booking in this time by no fault of DiveXsite will result in the loss of your deposit.
6. Variations to the above may exist; it is client’s responsibility to be aware of conditions applicable to the specific trip.

Credit Cards:

For any deposit or final balance payable with a Visa or Master Card credit card will incur an additional charge of 2%, we do not except Diners or American Express Cards. This will be added to the invoice value of the booking. DiveXsite reserves the right to vary these charges.

Cancellation and Refund Policy:

Unfortunately, we have had people who reserve spots and then not show up or cancel at the last minute. When you make your booking we make a commitment to you that we will have a seat available for you, in return we ask that you will arrive and on time. Otherwise, we disappoint someone else who would have liked your space(s) and DiveXsite still has to pay the vendor for your space. This cancellation policy is to give you and DiveXsite the time to try and re-sell your place for you and help us keep our prices reasonable. Thank you for understanding.

1. Bookings canceled at any time after confirmation is subject to the forfeit of deposit, including any additional deposits required by suppliers.
2. We require fourteen (14) days notification if you wish to cancel a course or Liveaboard trip, and seven (7) days for day or weekend trips.
3. If cancellation occurs more than fourteen (14) days prior to departure, you will receive a refund of your deposits and prepayments, less $30.00 cancellation fee per person.
4. Bookings canceled within seven (7) days of departure will receive no refund and be liable for full trip costs. This is consistent with airline, car rental, hotel and Dive Boat policies. Some hotel & package features have extra cancellation penalties that may apply.
5. A re-booking fee of $30 per person may be charged if you keep changing your trip dates.
6. If the weather is so bad that we are unable to work and provide the services safely. Customers will have the option to receive a full refund or rebook to a later date at no extra cost.
7. If the weather is rough and you decide not to dive, there is no refund.
8. If you miss diving (or any other scheduled activity) due to ill health, hangover or diarrhea… Our hearts go out to you, but this will not qualify for any refund.
9. If after the commencement of your course you fail to attend or complete an organised session or dive, this will result in the student paying for additional make up training costs.

Uncomfortable with our policy? Read on. ...

We apologize for needing to implement these cancellation policies. We try not to punish the many who do not take advantage because of the few who do. Yes we will work with you if you have a true need to cancel your dives, and may credit or refund some of your deposit however, what constitutes a “true need” is determined solely at our discretion.

If this is you....

"I want to keep my options open", often suffer hangovers that preclude diving, frequently develop a strong last-minute desire to do something other than diving, or if you want to see if the sun is shining before deciding to dive, please wait, book when you get here, know that you are ready to dive. We will happily accommodate you if we have space available, we often do not. Such circumstances do not constitute a “true need” and only justify in an eventual rate increase.

This is the purpose of the deposit, to separate those who intend to dive from those who want to wait and see, but still have a spot available for them. Yes people actually do this!

We apologize for any inconvenience these policies may create; we know that those of you who intend to dive will appreciate the diving we offer and have a great time, plus see no need for these policies. Sometimes others forget that their recreation is why we are here; to provide a service for you. It is no different to making a doctors appointment, booking with an airline, or renting a DVD